Assistant Manager

Birchwood Collision Pointe West

Job Summary

Posted July 17, 2020

Reporting directly to the facility’s General Manager, the Assistant Manager establishes and maintains high professional standards in the areas of team member development and retention, customer satisfaction, revenue, inventory management, shop operations, and facility maintenance. The Assistant Manager oversees daily operations and directly influences the facility in regards to customer experience, quality assurance, Lean process, 5S principles, Just-In-Time Parts, Advance Repair Planning, and Level Scheduling. This is a leadership position and the successful candidate will be a key contributor to the mentor ship and development of the team and overall success of the collision center.

Essential Skills / Details

  • Minimum of 3 years’ experience in the Collision industry
  • Completed post-secondary education in business or related field is an asset
  • Proven success leading a team of employees and the ability to facilitate tough conversations
  • Familiarity with the Manitoba Public Insurance (MPI) systems or Mitchell Operating System is preferred
  • Excellent communication skills (verbal, email, and phone)
  • A passion for enhancing customer experiences and a commitment to “complete customer satisfaction”
  • Ability to maintain a high level of organization in an environment with multiple distractions
  • Quality control experience and Lean Process experience are assets
  • Proven commitment with Continuous Improvement initiatives
  • A valid driver’s license, clean drivers abstract and transportation to and from work

Over the last 50 years, Birchwood has grown to become Manitoba’s largest network of automotive retailers. With 22 franchised operations, each of our dealerships is structured to serve the automotive needs of our customers by operating sales, service and parts departments. In addition to these services, we operate two state-of-the-art collision repair centres and offer four locations where customers can take advantage of our Birchwood Credit Solutions. Each of our dealerships and over 1100 employees have consistently adhered to a number of unwritten, common-sense principles that have provided the framework for our organization. Terms such as honest, fair, loyal and progressive accurately describe our team members and our way of doing business. Collectively these principles have been our business compass.

Salary / Wage Range

To be discussed during interview process.

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